Returns policy

[DRAFT — needs human translation]

This page is an English translation provided for convenience. If the two versions differ, the Persian text governs.

We want your shopping experience to be easy and worry-free. Within 7 days of receiving your order, you can exchange it or, if it has a defect, return it.

Return conditions

(Only if the item is defective or we made a mistake): The item must be unused and returned with its original tags and packaging · Nahal covers the return shipping cost.

Exchange conditions

Within 7 days of receipt · Only for the same product in a different size, or a higher-priced style · Item unused, with original tags and packaging · Shipping is paid by the customer, unless the mistake was ours.

The process

1) Send a request from the “Contact us” page · 2) Receive a return/exchange code within 24 hours · 3) Ship the item with tracking · 4) Receive a refund or a replacement item after we inspect it.